Privacy Policy

EMBERS PROTECTION SERVICES

Last Updated: June 16, 2025

This Privacy Policy describes how Embers Protection Services (“EPS,” “we,” “us,” or “our”) collects, uses, and shares your personal information when you visit our website (www.embersprotection.com), use our services, or interact with our EPS Autonomous Wildfire Defense System.

1. INFORMATION WE COLLECT

Personal Information You Provide:
• Contact information (name, email, phone number, mailing address)
• Property information (address, property value, acreage, construction details)
• Payment information (processed through Stripe – we do not store credit card details)
• Communication preferences and consultation requests
• Insurance company information and policy details

Information Collected Automatically:
• Website usage data through Google Analytics (IP address, browser type, pages visited, time spent)
• Device information and technical specifications
• Cookies and similar tracking technologies

EPS System Monitoring Data:
• Real-time wildfire proximity and threat level data
• Property-specific environmental sensors (heat, smoke, weather conditions)
• System activation logs and performance metrics
• Water pressure and flow rate measurements
• Power consumption and backup system status
• Satellite and cellular communication data
• Video surveillance data from infrared cameras (when applicable)

2. HOW WE USE YOUR INFORMATION

We use your information to:
• Provide 24/7 wildfire monitoring and automated defense services
• Process monthly payments through Stripe
• Send real-time wildfire alerts via text, email, or phone
• Conduct property risk assessments and system installations
• Provide technical support and system maintenance
• Share relevant data with your insurance companies to support claims and risk assessment
• Improve our services and develop new features
• Comply with legal obligations and emergency response requirements

3. INFORMATION SHARING

We may share your information with:
• Service Providers: Stripe (payment processing), cellular/satellite communication providers, technical maintenance contractors
• Emergency Services: Local fire departments and emergency responders during active wildfire events
• Legal Requirements: When required by law, court order, or to protect safety

We do NOT sell your personal information to third parties.

4. DATA RETENTION

• Personal contact information: Retained for the duration of service plus 7 years for business records
• EPS monitoring data: Retained for 5 years for system analysis and insurance purposes
• Payment information: Processed by Stripe according to their retention policies
• Website analytics: Retained for 26 months through Google Analytics

5. YOUR RIGHTS (CALIFORNIA RESIDENTS)

Under the California Consumer Privacy Act (CCPA), you have the right to:
• Know what personal information we collect and how it’s used
• Request deletion of your personal information (subject to business necessity exceptions)
• Opt-out of the sale of personal information (we do not sell personal information)
• Non-discrimination for exercising your privacy rights

To exercise these rights, contact us at info@embersprotection.com or 1-888-927-0901.

6. DATA SECURITY

We implement appropriate technical and organizational measures to protect your information, including:
• Encrypted data transmission and storage
• Secure cellular and satellite communication protocols
• Regular security assessments of EPS monitoring systems
• Limited access to personal information on a need-to-know basis
• U.L. Listed 508a certified equipment with NEMA 3R steel enclosures

7. COOKIES AND TRACKING

Our website uses:
• Google Analytics to understand website usage and improve user experience
• Essential cookies for website functionality
• Session cookies for form completion and user preferences

You can control cookies through your browser settings, though some website functionality may be limited.

8. CHILDREN’S PRIVACY

Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13.

9. CHANGES TO THIS POLICY

We may update this Privacy Policy periodically. We will notify you of material changes by email or prominent website notice.

10. CONTACT INFORMATION

For privacy-related questions or requests:
Embers Protection Services
Email: info@embersprotection.com
Phone: 1-888-927-0901
Website: www.embersprotection.com

California License #1093269
U.S. Patent #11247087