Privacy Policy

Last updated: August 2025

1. Information We Collect

We collect information you provide directly to us, information we obtain automatically when you use our Services, and information from third parties.

1.1 Personal Information

We may collect the following types of personal information:

• Contact information (name, email address, phone number, mailing address)
• Account credentials and profile information
• Payment and billing information
• Emergency contact information
• Property information and location data
• Device information and monitoring data
• Communication preferences

1.2 Monitoring Data

Our Services collect and process monitoring data from connected fire detection devices, including:

• Sensor readings and device status
• Alert and notification data
• Device location and configuration
• System performance and diagnostic information
• Video and audio recordings (where applicable)

1.3 Automatically Collected Information

We automatically collect certain information when you use our Services:

• Device information (IP address, browser type, operating system)
• Usage data (pages visited, features used, time spent)
• Log data (access times, error logs, performance data)
• Cookies and similar tracking technologies

2. How We Use Your Information

We use the information we collect for the following purposes:

• Provide, maintain, and improve our Services
• Process transactions and manage your account
• Send alerts, notifications, and communications
• Monitor and analyze device performance
• Provide customer support and technical assistance
• Comply with legal obligations and protect our rights
• Prevent fraud and ensure security
• Conduct research and analytics

3. Information Sharing and Disclosure

We may share your information in the following circumstances:

• Service Providers: With third-party vendors who assist in providing our Services
• Emergency Services: With emergency responders when alerts are triggered
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with mergers, acquisitions, or asset sales
• Consent: With your explicit consent for other purposes

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.

5. Data Retention

We retain your personal information for as long as necessary to provide our Services, comply with legal obligations, resolve disputes, and enforce our agreements. Monitoring data may be retained for extended periods for analysis and service improvement purposes.

6. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

• Access and obtain copies of your personal information
• Correct or update inaccurate information
• Delete your personal information
• Restrict or object to certain processing
• Data portability
• Withdraw consent where applicable

7. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience, analyze usage patterns, and provide personalized content. You can control cookie settings through your browser preferences.

8. Third-Party Services

Our Services may contain links to third-party websites or integrate with third-party services. This Privacy Policy does not apply to such third-party services, and we are not responsible for their privacy practices.

9. Children’s Privacy

Our Services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers in accordance with applicable data protection laws.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on our website and updating the “Last updated” date. Your continued use of our Services after such changes constitutes acceptance of the updated Privacy Policy.

12. Compliance with Applicable Laws

This Privacy Policy is designed to comply with applicable privacy laws, including but not limited to:

• California Consumer Privacy Act (CCPA)
• General Data Protection Regulation (GDPR)
• Other applicable state and federal privacy laws